Business Process Outsourcing Services
As a voice support BPO unit Agile is committed to provide its client voice base solutions like telemarketing, Customer query handling, Email response, Online and voice chat and back office services.
Customer Services
A) Consumer Support Solution
How We Optimize Your Consumer Support
At Agile, we handle your consumer support concerns to help improve your customer satisfaction. We provide automated and agent-supported inbound and outbound consumer support programs that handle a wide range of service needs. This ranges from information and product requests, billing and account inquiries, to warranty programs and more.
We will also deploy the optimal mix of live agent (offshore, home agent) and automation (speech and IVR, e-mail and Web self-service), as well as white mail and back office support to meet performance objectives. And importantly, we can meet the challenge of staffing unique and highly specialized and multilingual skill sets.
Let us provide superior service to strengthen your customer relationships.
B) Customer Acquisition
Designing a sales strategy to support your business objectives is job one. Then executing that strategy becomes mission critical.
How Agile Sales and Ordering Support Solutions Can Increase Revenues
Our solutions support both business customers and end-user consumers and range from lead generation and customer acquisition to complex, targeted upselling and cross-selling initiatives. We offer specialized B2B solutions that support your sales force or directly serve your business customers.
By utilizing customer intelligence and analytics, we improve sales effectiveness. We leverage our market research and data analysis to help you find new revenue opportunities. Additionally, we’ll deploy automation with the customer in mind, as well as technology to support the sales agents. All together, we’ll create a high-energy sales environment that is metrics-driven.
C) Customer Retention
How are you addressing your customer churn problems?
How are you measuring and boosting customer loyalty?
We can help. We Can Increase Your Customer Loyalty
At Agile, we combine agent services, automation and analytics to optimize the level of customer satisfaction while managing your cost to serve. Our program management team is experienced with staffing, training and quality strategies all driven to retain your customers and strengthen your relationship.
We can help you:
- Determine why customer switch
- Identify which customers are most likely to leave
- Specify which product will entice customers
- Provide your customers with relevant empathy and treatment
- Leverage upsell and cross-sell, rewards and renewal, and save and winback opportunities
Backoffice Support
When you think about your sales team, don’t forget your back office - it performs vital functions that support the sales process, like provisioning orders, processing contracts and loans, even mailing out welcome kits. Unfortunately, these highly manual activities are often slow and error-ridden – not the best image to present to your new customers. Agile Back Office Solutions Support Your Growing Business
At Agile, we offer complete outsourced Back Office Solutions. By combining integrated document management, data entry and transaction processing capabilities with process expertise and workflow management, we can help your back office model evolve into a comprehensive customer management solution. A 24x7 customer support environment is supported by our global labor pool.
We apply our industry expertise and insight to help improve your customer acquisition processes.